Everything you want to know.
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FAQ
What format are the guides in?
The guides are delivered as typeset PDF files, designed to be read on screen or printed. Each guide is between 80 and 140 pages.
Do these fit all breeds?
Yes. The guides are written for all dogs and all breeds, with specific notes where the breed plays a role. Where a topic differs significantly for a breed group, we mention it clearly.
What does 'updates for life' mean?
When new evidence on a topic emerges, we update the guide and send the new edition to everyone who has already purchased it, at no extra cost, forever.
Do I need to purchase all five guides?
No. Each guide works independently. Most people start with the guide that suits their dog's current life stage and add more over time. The package with all five (SEK 749) is the best value.
Who wrote the guides?
The guides are written by a dog owner who has cared for dogs at all life stages, and thoroughly cross-referenced with current veterinary research. We are not veterinarians, but we have done the homework so you don't have to start from scratch.
Is there a physical version?
Not yet. The guides are currently only available digitally. Subscribe to our newsletter to be notified when a printed edition becomes available.
How do I get the guide after purchase?
You will receive an email with a download link immediately after completing your purchase. The link is valid for 30 days, and you can download the guide three times.
Can I return a digital guide?
Unfortunately, digital products cannot be returned once downloaded. If you are unsure, please contact us before purchasing and we will help you choose the right guide.
What about the physical products (beds and toys)?
Physical products are delivered within 3-7 business days within Sweden. You have a 14-day right of withdrawal for physical goods. Contact us if you have any questions about your order.
Hvordan kontakter jeg jer?
Via vores kontaktside eller direkte på luminessa.sverige@gmail.com. Vi svarer på alle beskeder — hver mail læses af et rigtigt menneske, som regel inden for et døgn.
Kontaktsiden finder du i hovedmenuen eller via linket i footeren nederst på hver side.
Hvor finder jeg information om fragt og returbetingelser?
Al information om leveringstider, fragtomkostninger, fortrydelsesret og returhåndtering findes på Fragt & Retur-siden. Linket findes i footeren nederst på hver side.
Kort version: levering i Norden, 3–7 hverdage. 30 dages returret på fysiske produkter. Digitale guider returneres ikke efter download.
Hvordan returnerer jeg et produkt?
Log ind på din konto → klik Bestillinger → vælg den aktuelle ordre → scroll ned til Anmod om retur. Vælg produkt og angiv årsag — vi vender tilbage inden for et døgn med returlabel og instruktioner.
Fysiske produkter kan returneres inden for 30 dage fra levering i original stand. Returfragten betales af kunden. Digitale guider kan ikke returneres, efter at downloadet er påbegyndt — er du i tvivl om, hvilken guide der passer, så kontakt os inden købet.
Hvad gør Luminessa anderledes?
Tre ting:
Guiderne er ikke sammendrag fra nettet — de er dybdegående, videnskabeligt funderede og giver et komplet svar på et specifikt stadie af din hunds liv.
Produkterne under Mellow er udelukkende lavet af naturmaterialer (fåreskind og uld) — uden syntetiske fyldstoffer eller kemiske overfladebehandlinger.
Vi er et lille team, der svarer på hvert spørgsmål. Du taler altid med et menneske.